Enabling Hardware Authenticators is one way to better protect your account. A hardware token is a physical device used to gain access to an electronically restricted resource. It acts like an electronic key. Some popular hardware authenticators include Apple Touch ID, Window Hello, and YubiKeys. Step 1: Find My AccountNavigate…
If you replace your mobile device, you must disable Google Authenticator from your account and set it up on your new device. Follow the steps below to disable and re-enable Google Authenticator. If you lost your phone, you will need to submit a request to have your two-factor authentication cleared. Step…
Enabling Two-Step Google Authentication is one way to better protect your account. This involves downloading the Google Authenticator App to your mobile device. Once two-step authentication is activated, you will need the Google Authenticator code from your device when logging into your account. Make sure the time on your phone…
What is Single Sign On (SSO)? Single sign-on (SSO) is an authentication method that allows users to log in to multiple applications and websites with one set of credentials. SSO combines multiple application login screens into one, so users only need to enter their login credentials once on a single…
It’s easy to export a segment in the Clutch Next Gen Portal! You can either export a segment quickly that will only contain segment values, or you can take a moment to add additional headers to your exported segment. Note: If a user does not have access to export PII…
Your brand will need to have a package utilizing Stored Value and Marketing Orchestration. Otherwise, you will not be able to utilize this feature. There’s a quick and easy way to resend gift card details to your customers. Once you have everything set up, it takes a simple click of a button! Follow…
Editing the Appearance of your NPS Survey The branding for your NPS Survey will automatically reflect the Global settings for your brand’s hosted sites. If you want to adjust settings for only the NPS Survey, you will need to follow these steps. You will need to have access to the…
There are three categories guests may fall within based on their latest NPS score. Detractors These are customers who provided low scores between 1-6. Neutrals These are customers who provided neutral scores of 7 or 8. Promoters These are customers who provided positive scores of 9 or 10. Follow the…
The Post Purchase NPS Survey Campaign lets you send a net promoter score survey after a customer makes a purchase. You can even include a reward for completing the survey to incentivize customers to respond. This campaign is only available to brands who utilize the Clutch Campaign Catalog. Pro-Tip: You’ll…
What is an NPS Survey? A Net Promoter Score (NPS) survey is a customer loyalty survey. Businesses can use NPS scores as a key metric to monitor customer experience (CX) strategies and identify areas for improvement. You can use these surveys within Clutch’s Next Gen Portal’s Post Purchase NPS Survey…