• Mobile Messaging Metrics Overview

    The inline metrics drawer allows you to track performance tied to a specific mobile message. You will be able to view metrics for any active mobile message. These metrics will apply to both Scheduled Messages and Campaign Messages. Metrics for these are nearly identical, but note that Campaign Messages allow…

  • View Email Metrics

    You will be able to view reports and metrics for any active email. These email metrics will show a variety of metrics, such as delivery rate, click rate, and more. If you wish to learn more about these specific metrics, you can consult our article here. You can easily view…

  • View Mobile Messaging Metrics

    You will be able to view reports and metrics for any Active Mobile Message. These Mobile Message metrics will show a variety of metrics, such as delivery rate, click rate, and more. If you wish to learn more about these specific metrics, you can consult our article here.You can easily…

  • Apple Mail Privacy Protection

    What is it?Apple Mail Privacy Protection (MPP) is a new feature that was released on September 20, 2021 on all Apple devices with the iOS 15 update. The feature is designed to mask email open data for users of the Apple Mail application. What does it do?When users opt into…

  • Viewing Campaign Inline Reports

    You will be able to view reports and metrics for any Active or Archived Campaigns. These Campaign Inline Reports will vary based on how your brand is configured, how your loyalty program is configured, and which campaign you’re viewing metrics for. If you wish to learn more about these specific…

  • Campaign Inline Reporting Overview

    You will be able to view reports and metrics for any Active Campaigns as well as any Archived Campaigns. There will be three options you may be able to select from the dropdown: Sales, Email, and Earn and Burn. The availability of these tabs will vary depending on the campaign type…

  • Essential Dashboard Overview

    Once you login to the Essential Portal, you’ll instantly see a dashboard including a variety of metrics. This reporting dashboard will help you view key metrics at a glance!  You’ll see this dashboard once you login, but if you wish to navigate back to it, you can do so at…

  • SMS vs MMS Messages

    When creating a mobile message, you can select between creating an SMS messages or MMS message. An SMS message is a standard text message, whereas an MMS message will allow you to add multimedia. If you create an MMS message, you will also need to create a Fallback SMS message….

  • Sending a Test Mobile Message

    Before you send your mobile message out to your customers, it’s important to test your message to ensure it looks how you want it to! Sending a test message is very simple, and only takes a few steps. 1 Start Creating Your Mobile Message Start creating the mobile message you…

  • Configuring a Shortened Link

    Configuring a shortened link, or link shortening, refers to the practice of making long URLs shorter. Link shortening is used commonly for social media applications because it prevents URLs from taking too much space and looks more aesthetically pleasing. In the Clutch platform, you can shorten links for mobile messages…