The User Management section of Essential allows you to add users and assign them certain permissions. Follow the steps below in order to deactivate a user.
Note: In order to add a user, you will need to be an Account Admin.
1
Find the User Management Section
Look for the Admin icon in the left-hand navigation and click on it. Next, select the User Management tile’s View Users button.
2
Find the Desired User
You’ll see a table with all users in your brand listed. Find the user you wish to edit and click the Actions bar. You can search by clicking the magnifying glass icon. Then, click Deactivate.
3
Confirm Deactivation Action
Confirm that you wish to deactivate this user.
4
Confirm User Deactivaiton
Once you deactivate the user, you will see a suspended symbol next to their name.
Note: Keep in mind that once you deactivate a user they will no longer be able to access Essential or Virtual Terminal. You will be able to reactivate a user if needed by editing their credentials to turn permissions back on. You can read about how to reactivate a user here.