Queued emails are emails that have been scheduled to be sent, but haven’t gone out yet. These emails can usually be canceled if they are done so at least 15 minutes prior to their official send time. If time permits it, cancelling a queued email is easy. This is only applicable to Scheduled Emails. Simply follow these steps.
1
Finding the Scheduled Email Section
Navigate to the Scheduled Email page. This can be done by clicking the Communication tab on the left-hand navigation bar. Click the View Scheduled Emails button. You can also click on the email tab, then click Scheduled Email in the menu dropdown.
2
Navigate to the Queued Section
Once you’ve navigated to the queued section by clicking the “Queued” tab, find the email that you wish to cancel.
3
Cancel Your Email
Find the email that you wish to cancel and click the Actions bar next to it. Select the Cancel option. Your email should be canceled and not sent out as long as this action was taken at least 15 minutes prior to the original send time or send day in the case of sending it optimized to the customer’s preferred time.
