Mobile Messages can exist in different statuses, such as being a draft, sent, or queued. Message drafts are works in progress and have not been scheduled to be sent yet. They can easily be edited or deleted. Scheduled Mobile Messages that are still drafts can be edited at any time…
Essential Portal makes sending Scheduled Mobile Messages easy, whether it be an SMS or MMS Message. Scheduled Messages can be set up and then sent to the customers you choose at a specific time. These can be great to notify your customers of upcoming events, promote items, or just to…
Queued mobile messages are mobile messages that have been scheduled to be sent, but haven’t gone out yet. These mobile messages can usually be canceled if they are done so at least 15 minutes prior to their official send time. If time permits it, canceling a queued mobile message is…
The Digital Asset Manager is where your assets are stored and managed! Your multimedia files are added here so they can be incorporated to your Mobile Messages! You can access the Digital Asset Manager directly, or access it while creating your content. We will walkthrough how to access the Digital…
Queued emails are emails that have been scheduled to be sent, but haven’t gone out yet. These emails can usually be canceled if they are done so at least 15 minutes prior to their official send time. If time permits it, cancelling a queued email is easy. This is only applicable…
SMS Messages traditionally allow for a maximum of 160 characters, however, when a non-standard (Unicode) character is entered, the character limit drops to 70. Below, you will find information on 3 types of characters and their effect on the character limits of your mobile message. GSM-7 characters count as 1…
Essential Portal makes sending emails easy, whether it be a Campaign Email or a Scheduled Email. In the event you need to archive one of these previously sent emails, follow the steps below. 1 Find the Communications Section Look for the Communication icon in the left-hand navigation and click on…
The User Management section of the Next Gen Poral allows you to add users and assign them certain permissions. Follow the steps below in order to add a new user. Note: To add a user, you will need to be an Account Admin. 1 Find the User Management Section Look…
The User Management section of Essential allows you to add users and assign them certain permissions. Follow the steps below in order to edit a user. Note: In order to add a user, you will need to be an Account Admin. 1 Find the User Management Section Look for the…
The User Management section of Essential allows you to add users and assign them certain permissions. Follow the steps below in order to deactivate a user. Note: In order to add a user, you will need to be an Account Admin. 1 Find the User Management Section Look for the…